Privacy Policy
Last updated: April 2026
Welcome to HanapKita (the “App”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the App.
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to all users of the App, including Service Seekers and Service Providers.
HanapKita operates as a service discovery and communication platform only. We do not directly provide services listed in the App.
2. Information We Collect
2.1 Information You Provide
We may collect the following information when you use the App:
- Full name or display name
- Mobile number
- Service details (category, description, location)
- Profile photos or uploaded images
2.2 Automatically Collected Information
We may automatically collect:
- Device type and operating system
- App usage data (screens viewed, actions taken)
- Approximate location (city or barangay level only)
We do not collect precise GPS location unless explicitly enabled in the future.
3. How We Use Your Information
We use your information to:
- Display service listings
- Enable communication between users
- Improve app functionality and user experience
- Prevent fraud, abuse, or misuse
- Comply with legal obligations
4. Communication Between Users
The App allows users to communicate via:
- Phone calls
- In-app chat
Chat messages sent through the App may be stored to enable conversation history and support. We do not share private messages with third parties except as required by law.
5. Sharing of Information
We do not sell your personal data.
We may share information only:
- With other users as necessary to provide the service (e.g., showing provider contact info)
- If required by law or government authorities
- To protect the rights, safety, or security of users or the App
6. Data Retention
We retain your information only for as long as necessary to:
- Provide the App's services
- Comply with legal requirements
- Resolve disputes and enforce policies
You may request deletion of your account and associated data. Upon a verified deletion request, your account and all associated personal data will be permanently and irreversibly deleted. This action cannot be undone.
7. Data Security
We take reasonable measures to protect your information, including:
- Secure servers
- Limited access to personal data
- Regular monitoring for security risks
However, no system is 100% secure. Use the App at your own risk.
8. User Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request permanent deletion of your data (see Section 6 for details)
- Withdraw consent where applicable
Requests may be sent to the contact details below.
9. Children's Privacy
The App is not intended for individuals under 18 years of age.
Users between 13-17 must have parental consent.
If we become aware that personal data of a child under 13 has been collected without parental consent, we will take steps to remove it immediately.
10. Third-Party Links and Services
The App may contain links to third-party platforms (e.g., Google Maps).
We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Continued use of the App after changes means you accept the updated policy.
12. Governing Law
This Privacy Policy is governed by the laws of the Republic of the Philippines, including the Data Privacy Act of 2012.
13. National Privacy Commission Compliance
HanapKita is committed to compliance with the Data Privacy Act of 2012 and its Implementing Rules and Regulations.
For concerns regarding data privacy, you may also contact the National Privacy Commission at:
- Website: https://privacy.gov.ph
- Email: info@privacy.gov.ph
- Hotline: (02) 8234-2228
14. Contact Us
If you have questions or requests regarding this Privacy Policy:
Email: support@hanapkita.ph
By using HanapKita, you acknowledge that you have read and understood this Privacy Policy.